Docs & help center

Everything you need to connect a channel, build a template, send a campaign, and integrate the API — grounded in the real Servus product.

Getting started

Quickstart: send your first message
Create a workspace, verify your email, connect a channel, and send your first message — from the portal or the API.
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Core concepts
Workspaces, channels, contacts, templates, campaigns, conversations and the durable outbox — the vocabulary Servus is built on.
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Channels

Connect a channel
Link the accounts you send from: pair a WhatsApp number, enroll a phone as your SMS gateway, or connect an email sending domain.
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Deliverability & staying unblocked
How smart pacing, number warm-up, and health monitoring keep your number safe — so you reach inboxes, not blocklists.
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Templates

Build a template
Create a reusable, versioned message body with {{variables}}, preview it strictly, and move it through approval.
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Campaigns

Inbox

Webhooks

Set up a webhook
Register a URL to receive events like message.inbound, then verify the HMAC signature on every delivery.
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Billing

Billing & plans
Your current plan, usage derived from real sends, changing plans, and redeeming a promo code.
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API

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