Connect a channel

WhatsApp

There are two ways to connect WhatsApp:

• Pair a mobile — in Channels, click Generate QR code, then scan it from WhatsApp on the phone that owns the number (Settings → Linked devices → Link a device). The channel moves Pending → Connected once paired. Credentials persist, so you don't re-pair on every restart.
• Connect the WhatsApp Business API (Meta Cloud API) — enter your phone-number-id, WABA id, and access token. This is the compliant, scalable path; template-message and 24-hour-window rules apply. Meta credentials are write-only and encrypted at rest.

SMS — your phone as the gateway

Servus turns an Android phone with a SIM into your SMS gateway. Under Set up the SMS gateway, click Generate enrollment code, then enter that code in the Servus SMS-gateway Android app on the phone whose SIM will send.

Enrolled devices appear under Your devices with live online/offline status, derived from the heartbeats the app sends. A message is marked Sent only when the device confirms its handset actually sent it.

Email

Connect a sending domain, then publish the DNS records we generate (SPF/DKIM) and poll verification (Pending → Verifying → Verified). Authenticated mail lands in the inbox, not spam. Until the domain is Verified you can't send from it.

Telegram & Push

Telegram and Web/Mobile Push are part of the same unified send surface — the same template, campaign, and inbox flows apply once a channel of that kind is connected for your workspace.

A note on security

A channel's credentials are encrypted at rest (AES-256-GCM) and are never shown back to you in plaintext. If a channel shows an error, open it — the last error is recorded on the channel, and you can reconnect from there.